Refund policy

Refund Policy

Last updated: [7/30/2026]

Thank you for shopping at Pristine Sporting Goods. We want you to be fully satisfied with your purchase. Please read our refund policy carefully.

Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return:

The item must be unused and in the same condition you received it
The item must be in the original packaging
You must have proof of purchase (order number or receipt)

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Downloadable products
Sale or clearance items (marked as final sale)
Perishable goods
Personalized or custom-made items
[Add any product-specific exclusions]

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.

Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank — there is often processing time before a refund shows up

Exchanges

We only replace items if they are defective or damaged.

To return your product, mail it to:

You will be responsible for paying your own shipping costs for returning your item, unless the item was defective or incorrect. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).

Damaged or Defective Items

If you received a damaged or defective item, please contact us within [30] days of delivery with photos of the damage, and we will arrange a replacement or refund at no additional cost.